Terms & Conditions

“Highlord”, “we”, “us” and “our” refer to Highlord and its team. “Client”, “you” and “your” refer to the individual or organization using our website or engaging our services. “Services” means the work described in a proposal, statement of work, or order (each a “Project Agreement”). “Deliverables” means the software, models, documentation, and other materials we produce for you under a Project Agreement.

We design, build, and support software systems, including AI and computer vision, real-time video and streaming, cloud and edge AI, machine learning and MLOps, drones and robotics, and generative AI solutions.

The scope, timeline, fees, and deliverables for each engagement are set out in a Project Agreement. If a Project Agreement conflicts with these terms, the Project Agreement takes precedence for that engagement.

Proposals and estimates are valid for 30 days unless stated otherwise. Timelines are good-faith estimates based on the information available at the time and depend on timely feedback, access, and materials from you.

Requests that fall outside the agreed scope are handled as change requests. We will confirm the impact on cost and schedule in writing before starting any additional work.

Fees, payment milestones, and invoicing schedules are specified in each Project Agreement. Unless agreed otherwise, invoices are due within 14 days of issue.

We may pause work on overdue accounts until payment is received. Fees exclude applicable taxes and third-party costs — such as cloud hosting, hardware, API usage, and software licenses — which are billed separately or paid directly by you.

To keep a project on track, you agree to:

• Provide accurate requirements, timely feedback, and a decision-maker for approvals.
• Supply the content, data, credentials, hardware, and system access we need to perform the Services.
• Ensure you have the rights and any necessary consents to share data — including images, video, and personal data — with us for the purposes of the project.
• Comply with all laws that apply to your use of the Deliverables, including privacy, surveillance, and aviation regulations where relevant.

On receipt of full payment, ownership of the custom Deliverables created specifically for you transfers to you, unless the Project Agreement states otherwise.

We retain ownership of our pre-existing tools, libraries, frameworks, templates, and know-how, and of general-purpose components developed independently of your project. Where these are included in the Deliverables, we grant you a non-exclusive, perpetual, royalty-free license to use them as part of the Deliverables.

Open-source software and third-party components remain subject to their own licenses. Unless you ask us not to, we may reference the project — without disclosing confidential information — in our portfolio.

AI and machine learning systems are probabilistic. Model outputs — including detections, classifications, predictions, and generated content — may be inaccurate, incomplete, or biased, and performance can vary with real-world conditions and input data. You are responsible for evaluating outputs and for maintaining appropriate human oversight, particularly in safety-critical, legal, medical, or financial contexts.

We use the data you provide only to perform the Services. We do not use your confidential data to train models for other clients. Where a solution relies on third-party AI models or APIs, their terms and data practices also apply.

Each party will keep the other’s non-public business, technical, and financial information confidential and use it only for the purpose of the engagement. This obligation does not apply to information that is publicly available, already known to the recipient, independently developed, or required to be disclosed by law.

We will perform the Services with reasonable skill and care, in line with generally accepted industry practice. If a Deliverable does not materially conform to the agreed specification and you notify us within 30 days of delivery, we will correct the defect at no additional cost.

Except as expressly stated in these terms or a Project Agreement, the website and the Services are provided “as is”, and we disclaim all other warranties, express or implied, including fitness for a particular purpose and uninterrupted or error-free operation.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, or for loss of profits, revenue, data, or goodwill.

Our total liability arising out of or relating to an engagement is limited to the fees you paid us under the relevant Project Agreement in the 12 months preceding the claim. Nothing in these terms limits liability that cannot be limited by law.

You agree to indemnify Highlord against claims arising from materials or data you provide, or from your use of the Deliverables in breach of these terms or applicable law. We agree to indemnify you against claims that custom Deliverables we created infringe a third party’s intellectual property rights, excluding claims caused by your materials, modifications, or combination with items we did not supply.

Either party may terminate a Project Agreement with 14 days’ written notice, or immediately if the other party materially breaches these terms and fails to remedy the breach within 14 days of notice.

On termination, you will pay for all work performed and costs incurred up to the termination date, and we will hand over the Deliverables completed to that point once payment is received. Sections that by their nature should survive termination — including intellectual property, confidentiality, and limitation of liability — will survive.

The content on this website is provided for general information only and may change without notice. You may not copy, reproduce, or redistribute it without our permission, or use the website in any way that is unlawful or could damage, disable, or impair it.

The website may link to third-party sites that we do not control, and we are not responsible for their content or practices.

We may update these terms from time to time. The “Last updated” date above shows when they were last revised. Changes do not affect Project Agreements already in progress unless both parties agree in writing.

These terms are governed by the laws of the jurisdiction in which Highlord is registered, without regard to its conflict-of-law rules. The parties will first try to resolve any dispute in good faith through discussion before pursuing formal proceedings.

If you have any questions about these terms, please get in touch using the contact form on our website or call us on the number below.